Book With Confidence

When you book with Beside the Sea, you’re booking with real people — not a faceless platform. We’re Richard & Sophie, and we’ve been helping families find their perfect Camber Sands escape since 2009. If anything comes up before, during, or after your stay, we’re here and we’ll sort it.

Our Cancellation Policy — Clear and Fair

Life happens, and we get that. Here’s how cancellations work in plain English:

More than 30 days before check-in: Full refund of your accommodation cost, minus the service fee.

Between 7 and 30 days before check-in: 50% refund of your accommodation cost. The service fee is non-refundable.

Less than 7 days before check-in (or no-show): No automatic refund — but we’ll immediately re-list your dates. If they re-book (in full or in part), we’ll pass on the accommodation payment from the new booking, minus the service fee.

All cancellations must be made by email from the address used to make your booking, sent to sophie@besidetheseaholidays.com and confirmed by us in reply. Full details are in our Terms & Conditions.

We Strongly Recommend Travel Insurance

A good travel insurance policy can cover cancellation for reasons beyond your control — illness, family emergencies, even adverse weather affecting travel. Some policies also cover personal liability during your stay, which is well worth having.

We’re not allowed to recommend a specific policy, but here are some well-known comparison sites to help you find the right cover:

1,000+ Five-Star Reviews

We’re not just saying we’re good — our guests say it too. With over 1,000 five-star reviews, you can book knowing that families like yours have had wonderful stays in our cottages, year after year.

Guest Screening with Truvi

To protect our owners’ much-loved homes and to give all our guests peace of mind, we use Truvi — a trusted guest screening and verification platform. It’s a quick, simple process that helps ensure every stay is a good one for everyone.

Book Direct for the Best Experience

When you book directly through our website, you’re dealing with us from start to finish. That means personal service, local knowledge, and no middleman. We’ll send you a digital house book before you arrive packed with our personal recommendations for the best places to eat, drink, and explore around Camber Sands.

Any Questions?

We’re always happy to chat. Whether you’re trying to choose between cottages, need help planning your trip, or just want to know what the weather’s doing in Camber — get in touch. We’re here to help.

Richard & Sophie