Book With Confidence Reserve With Reassurance
In these uncertain times, we understand the importance of having something to look forward to for you and your family, but we also know that you need to be confident that should we enter another lockdown your money is refunded. No credit note, no moving dates, just your payment refunded to your bank account.
Beside The Sea Holidays has taken all necessary measures to adhere to government regulations and advice to help keep you safe.
We hope that our ‘Book with confidence, reserve with reassurance’ policy gives you the faith to start planning your break Beside The Sea:
If we need to cancel your stay, or if you cancel your booking because UK government public health measures mean that it is unlawful to travel to the accommodation you booked we will fully refund you payment minus the service fee.
COVID RESERVATIONS FAQ
Q. What happens to my reservation if we go into a Lockdown or there are Tier restrictions in Camber or my local area?
A. We will fully refund your payment minus the service fee.
Q. What happens if a member of our party tests positive for COVID or is asked to self-isolate through track and trace when you are due to travel?
A. Standard cancellation terms apply.
Q. We wish to cancel our reservation as we do not feel comfortable travelling during these uncertain times. What are my options?
A. If there is no government restriction in place that affects your stay, then your cancellation would be under our standard cancellation terms.
Q. The balance for our holiday is now due but we are unsure if our booking will go ahead due to COVID?
A. Your balance will need to be paid 6 weeks before your arrival, in line with our booking terms. Should your booking be affected by any restrictions imposed by the government after the payment has been made, then you would receive a full refund (minus service fee)
Standard cancellation terms
(a) Any cancellation must be by email from you and it must be from the email address used to make the booking and sent to firstname.lastname@example.org and be confirmed by response from us.
(b.1) Full refund (minus Service fee) for cancellations made more than 30 days before check-in.
(b.2) Partial refund* (50% of accommodation charges, and no refund of Service fee) for cancellations made more than 7 days before check-in.
(b.3) No refunds* for cancellations made within 7 days of check-in.
(c) If you are unable to travel to the Property for any reason, or do not arrive on the day of check-in without notifying us, this will be treated as a cancellation under this clause 6 (b.3).
*We will make the dates available to be re-booked and if they do re-book, we will provide a refund of your holiday accommodation cost equal to the rental rate of the new booking – so be aware that your refund could be less than the rate you paid if only a portion of your holiday duration was re-booked or the dates were discounted to attract a last minute booking, and the refund will be less the service fee. If the dates are not re-booked we are unable to provide a refund and the standard terms would apply.
(d) In the event of a national lockdown, or local lockdown of the property’s location or the location from which you are travelling, we will arrange a full refund minus the service fee.
(e) We strongly advise you take out comprehensive travel insurance to cover cancellation costs and your stay in the Property. If you choose not to then you accept responsibility for any loss that you may incur.
Here are some suggestions as to where you may find travel insurance, we are not allowed to recommend any particular policy, so please check these out for yourselves.